Plans
| Plan | For |
|---|---|
| Trial | Every new account and company starts here |
| Solo | One professional working alone |
| Team | A practice sharing projects, billed per seat (needs a company account, which arrives with sync) |
| Enterprise | Larger firms with their own terms |
Your plan belongs to your workspace. A personal workspace has its own plan, and a company account has one plan for all its seats. For how seats work, see Company accounts & seats.
For current prices, or a quote for your practice, open a ticket under Billing & plans.
How to pay
Card, online. Company plans are paid on the web through PayGate (DPO Group), a South African payment gateway. You enter your card details on PayGate's secure payment page, so SiteMinutes never sees or stores your card number.
A plan is only activated after SiteMinutes has confirmed the payment directly with PayGate: the amount, the currency and the reference. Every payment has a reference that starts with SM-. Quote it if you contact us about a payment.
Online card payment is being switched on. Until it is available, or if you prefer:
EFT on invoice. Open a ticket under Billing & plans with your company name and the number of seats. We reply with an invoice and banking details. When the payment reflects, we activate the plan and seats for you and confirm on the ticket.
Individual subscriptions through the App Store on iPhone are planned for a later version.
Changing seats or plan
Seats and plans are changed by SiteMinutes, not in the app. This keeps the seat count in step with what was paid. To add seats, remove seats or change plan, open a ticket under Billing & plans.
If a plan lapses
Your projects, recordings, photos and plans stay on your devices, and in your own storage once sync is available. Nothing is deleted because a plan lapsed. Contact us to renew and carry on where you left off.
Payment problems
If a card payment was declined or cancelled, no plan change is made and you can try again. If you were charged but your plan did not change, open a ticket under Billing & plans with the date, the amount and the SM- reference. We check it against PayGate and sort it out.