"SiteMinutes isn't allowed to use the microphone"
SiteMinutes can't hear the meeting until you allow the microphone. The message has a link to the steps for your device; all of them are in Allow the microphone.
Other messages when you start
| Message | What to do |
|---|---|
| "No microphone was found" | Plug one in, or choose one in the browser's settings. |
| "The microphone is in use by another app" | Close the other app (a call, a voice note), then try again. |
| "This browser can't record here" | Use a current Safari, Chrome or Edge. Or record with another app and use Upload a recording. |
| "This browser can't store the recording safely (private window?)" | Open siteminutes.app in a normal window, not a private one. |
The recording paused
SiteMinutes saves the audio as it goes. When something interrupts it, the audio so far is kept, and a notice on the recorder tells you what happened.
| Notice | What to do |
|---|---|
| "The microphone was disconnected. Recording paused" | This also happens when you lock the phone or switch to another app. Come back to SiteMinutes and press Resume. |
| "The browser stopped the recording unexpectedly" | Press Resume. |
| "The browser refused to store part of the recording (storage full?)" | Free up space on the device and keep the page open. |
| "… unfinished parts were recovered from an earlier session" | Nothing. Audio from a page that was closed was saved. |
To avoid pauses on a phone: keep SiteMinutes open in front, and don't lock the phone. The screen stays on by itself while you record.
Call audio
| Notice | What to do |
|---|---|
| "No sound was shared" | Tick Include call audio again, choose the call's tab and tick Share tab audio (or Share system audio for the whole screen). |
| "Call audio stopped being shared. The microphone is still recording." | Share the tab again when paused, or carry on with the microphone only. |
| "This browser can't share another tab's sound" | Use Chrome or Edge on a computer. |
See Online meetings.
"There is no recording of this meeting in this browser"
The recording is kept in the browser it was made in. Open the meeting on that device and browser to create the minutes. If the recording is gone (for example, the browser's website data was cleared), upload any other recording of the meeting with Upload a recording.
The minutes could not be created
If a meeting shows Failed, the message tells you why. Press Try again — upload now on the meeting page, on the device you recorded on. If it fails again, open a support ticket.
Minutes still "Processing" after half an hour? Reload the page. If nothing changes, open a ticket.
Recording sounds faint
- Put the phone flat in the middle of the table, screen up, away from laptop fans and the air conditioner.
- Disconnect Bluetooth earphones, so the phone's own microphone is used.
- For large meetings, a wired or USB table microphone works well. The recorder shows which microphone is in use (Mic: …).
A plan will not load
| Message | Fix |
|---|---|
| "This PDF is password-protected" | Save an unprotected copy of the PDF and add that. |
| "This file is not a readable PDF or image" or "This PDF could not be opened" | Use a PDF, PNG or JPEG file. Export DWG drawings to PDF first. |
| "This image could not be read" | Save the image as PNG or JPEG (some browsers can't read HEIC or TIFF). |
| "Not enough memory to render this plan" | Try on a computer, or save a smaller PDF with only the page you need. |
| "This file is … the limit is …" | Make the file smaller (for example, save only the pages you need). |
| "Plan image not found" | Reload the page. If it stays, add the plan again. |
Signing in
- Forgot your password? Press Forgot password? on the sign-in page and we e-mail you a link to choose a new one.
- Email me a magic link signs you in without a password. It only works for an e-mail address that already has an account. If no e-mail arrives within a few minutes, check your spam folder.
- A magic link works once and expires within the hour. Open it on the same device you asked for it on.
"This workspace is read-only"
Your company's trial or plan has ended. Minutes can still be read, printed and sent, but nothing new can be recorded or created. The billing owner can choose a plan under Settings → Billing. See Billing.
Still stuck?
Open a support ticket or e-mail help@siteminutes.com (opens in a new tab). Tell us:
- Which device and browser you use (for example iPhone with Safari, or Windows with Chrome).
- What you were doing, and what you expected to happen.
- The exact wording of any message on the screen.
Replies appear on your ticket under Your tickets.